These are Frequently asked Questions. We normally refer solo independent domestic workers although on occasion we will recommend and refer 2 domestic workers depending on the scope of the cleaning that needs done and the size of the home.
You will have the same domestic worker clean your home each time unless you prefer to make a change. If you would like to make a change, please do not hesitate to ask.
The Domestic Worker referred to you may prefer that your alarm system is turned off on the day of service but can handle disarming and resetting if requested.
No, there are no complicated contracts. The only thing we ask is if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our Independent Domestic Workers make money for each home they clean. A cancellation without enough notice to reschedule another appointment directly affects the domestic worker’s income.
We charge a $45 cancellation fee for scheduled appointments that are missed and were not notified at least 48 hours in advance.
Most domestic workers can commit to either a morning arrival (9 AM to Noon) or afternoon arrival (Noon to 2 PM). If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don’t want a Domestic Worker to leave a house before it is completed in order to keep an appointment with another customer. In any case please allow for uncontrollable variables like weather and traffic.
Unfortunately breakage does happen occasionally, even with the most experienced and conscientious cleaning professionals. While every effort is made to use great care in your home, sometimes accidents do happen. The Independent Domestic Worker is responsible for any damages caused by their work. They will work to resolve this with you directly.
This is NEVER a good feeling but try to remain calm. Retrace your steps; about 90% of the time, whatever is missing will be found within 24 hours (it happens all the time). HOWEVER, if it is not found or if the disappearance is obvious, call our office. Provide a complete description of what is missing and we will discuss the situation with the Domestic Worker. Please keep in mind that we treat the accused as innocent during any investigation. If the Domestic Worker denies any responsibility for the missing item it may be necessary for you to call local law enforcement authorities so the proper officials can investigate the situation.
Fortunately, due to good selection practices and background checks, we have never had a case of theft. Most cases turn out to be simply misplaced items.
The domestic worker will provide all the cleaning equipment and supplies to perform service. If you prefer a different product be used the Domestic worker is happy to use it as long as you provide the product.
Most of our customers are not at home when the domestic worker comes to clean. The domestic worker will work with you to make personal and confidential arrangements with you on how to gain access to the house. Normally a lock box is the best solution that way you can change the code as needed.If you provide a duplicate key your cleaner will have the key in their possession. If the domestic worker is unable to gain access to your house for a regularly scheduled cleaning, you will be charged a fee of $45 to compensate the Domestic Worker for their loss of income and driving expenses.
The domestic worker will work with you to provide the service you need. If this is a service you require please let us know in advance so we can make sure the cleaner is prepared for outside cleaning.
It is always a good idea to communicate whether you have concerns with the service or if you are very pleased with the service. This is a good way to let the cleaner know if any special requests or priorities if you will not be home. Do not wait and write notes only when you are dissatisfied. All communicated feelings are good ones!
We will contact you to reschedule your appointment.
Please call our office at least 48 hours in advance. We will be happy to reschedule your cleaning appointment. The more advance notice we get the better we are able to be available when you need us.
Yes we do, in fact we will not even consider registering of a new Domestic Worker unless they have a minimum of four verifiable references and a stable previous work history. Independent Domestic Worker must pass a background check to insure no felony convictions.
This is an issue that should be discussed in detail before the service begins. Some domestic workers are comfortable with pets, and some are not. If you think your pet may become overly anxious while the domestic worker is there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while the domestic worker is in your home.
Payment for cleaning services is due on the day of service. We handle all payments via Visa/MasterCard/Discover and American Express. Some services require pre-payment for first time or one time service.
While tips in this industry are not expected it is common for tips to be left. Any tips are between you and the domestic worker. The amount of any tip is at the discretion of the customer.